Comments (105)

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very bad

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pissu boorwo tikak

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one of the worst services, they dont even answer the phones, neither are the sales guys available. Just imagine the service they wouldo offer after selling the vehicle.

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The worst service ever. You just lost a sure deal

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Never answer the phone. Customer service is very poor

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Training and development program to be given to customer service and sales team.

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Same bad experience to me. Very poor quality of customer service.All of them should be send to Angoda.

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ganna kalin mehemanam kia gaththama kohoma thiyeida.. ..

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shitty service.............we should direct these to kia head office

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Change the telephone operator or give them a proper training. Sales guys think they are the owners of KIA. Very poor customer service.

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mung apita nikang car denna wagey customer care.???? sustainability of business

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one of the worst services,they really dont answer the phones......

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Bad Sri lankan Hakka...

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Probably the worst services, time to get together and write to the mother company

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I second, worst customer service, ppl at car plan think that we buy vehicles from their money.

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Absouletely agreed above comments.There is no sales person to speak in the show room.Also they hardly answer the phone. Extremely poor customer service worser than road side boutique.

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pls dont buy

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I wanted to get info on KIA Sorento Worst customer service ever! never answers the phone!,with all modern communication facilities, a person in outstation cant get info from them this absurd!!!!!.............

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DONKEY PLAN LIMITED!!!!!!!!!!!!!!!!!11

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Not at all professional! A pavement vender may give a better service than this

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PLEASE DO NOT VISIT the showroom unless you are absolutely crazy, dont even bother calling, no one will ever get an answer

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PLEASE DO NOT VISIT the showroom unless you are absolutely crazy, dont even bother calling, no one will ever get an answer

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The most pathetic lot I have ever seen! Total lunatics! I hope the Koreans do away with these idiots!

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worst customer service ever. world market on Petta is way better than these ediots

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I was under the impression that car mart is worst but now realised that car plan has over taken them in the worst vehicle agents list in Sri Lanka

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KIA must cancell CAR PLAN'S agent rights in srilanka

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All ab0ve comments are true.poor service is available 24x7 throughout

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All the comments are true. Sales persons dont want to sell their product. They treat their customer like beggers.

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Sales (registration, delivery etc..) need underhand money to speed up customer service. What a ..............

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Sales (registration, delivery etc..) need underhand money to speed up customer service. What a ..............

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Customer care authority, pl take necessary action to cancel KIA Agent licence from these pepoles

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They will soon lose the agency. I called to inquire about KIA Optima and I managed to answer two questions. While trying to raise the third question the sales person hung up. i Suppose the sales execs are right off the panchikawathta spare shops

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KIA soronto is popular suv in sri lanka, but sri lankan cannot enjoy real advantage of KIA technology due to this agency.

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I like KIA Sorento but shit service at Car Plan. Same thing at Carmart. All are lyers.

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the biggest cheap assholes i've seen in my whole life..

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Very poor in Customer Service... I have already informed about this to KIA's regional site. Better if you can do the same thing too, so they will start looking at this shitting agency. Here is the link : http://www.kiamotors.com/contactus.aspx#

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sales people at kia must go to toyota lanka and learn how to do customer care

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Oh when I see these comment I dont even think of visiting the showroom

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I am sad for KIA company choosing such a bad agent in Sri Lanka

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I am sad for KIA company choosing such a bad agent in Sri Lanka

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No answer from any of the lines. What a service! 13/8 Kandy

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THESE PEOPLE TAKE MONEY FROM TOYOTA LANKA SO THEY TRY TO DISCOURAGE KIA BUYERS THATS THE REASON

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andy fuck reason, make them understand that they are doing a job and they are getting paid for it, so either do their job properly or resign, munta hena hathama gahapiyaw

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andy fuck reason, make them understand that they are doing a job and they are getting paid for it, so either do their job properly or resign, munta hena hathama gahapiyaw

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Shitty people,worst ever

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Wow what a servie !!!! NO ONE PICK UP THE PHONE FOR MORE THAN AN HOUR !!!! 1st of all the person heads KIA is srilanka has to be sacked immidiately. With all these comments i really dont know how that idiot still stits in his chair & manage a comany.

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Anyone knows which idiot heads Car Plan ??? that stupid monkey needs to be kicked out !!!! ASAP. I'm sure that stupid idiot is un educated, dont know what customer expectations, how to get rid of his lousy sales team......

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DONT BUY KIA !!!!! no1 answers the phone .............

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The idiot that heads Kia Lanka is Mahen thambiah.

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I hope the mother company cancels the dealership....each of my visits to the showroom, some irate customer is barking at them. The manager, some female, thinks its a saree shop. I so so regret ordering my KIA.

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"THESE PEOPLE TAKE MONEY FROM TOYOTA LANKA SO THEY TRY TO DISCOURAGE KIA BUYERS THATS THE REASON" poor fellow never tried them or visit these place

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was planning to buy a kia, but not now

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idiot talking video bottom of the page http://automotivelanka.com/news/2011-kia-optima-unveiled-in-colombo/

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matath tiyenne kia rio ekak.car ekanam super.eth lankawe kia gennana aya kia epaa karawanawa.hari kattiyak kia gennuwanam kia lankawe no 01 car eka wela

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I have a Sorento 2011 which is very good. but this agent is the worst. will never buy a kia again unless the agency is changed.

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I HAVEA IDEA TO BUY KIA SORENTO BUT AFTER SEEN THESE COMMENT I GAVE UP MY IDEA

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I HAVE A IDEA TO BUY KIA SORENTO BUT AFTER SEEN THESE COMMENT I GAVE UP MY IDEA

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Very bad service. I have been trying to contact them for a week.Just think about their after sales service. Don't buy KIA.

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Very bad service. I have been trying to contact them for a week.Just think about their after sales service. Don't buy KIA.

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nmm

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nmm

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Simply Idiots!!

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Hmmmmm.....I must say that, i went through a great service at Car Plan. Especially in the repair & services section. Management and staff was great and provided a great service to me. Over all........I'm very happy with their service.

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Hmmmmm.....I must say that, i went through a great service at Car Plan. Especially in the repair & services section. Management and staff was great and provided a great service to me. Over all........I'm very happy with their service.

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too much of complaints

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anthima jara service ekak,,,,

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me agent kisi melo rahak nathi ekek

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yes, advanced for a picanto 2011 till 1012 may they didnt shipped the car, and in the month of MAY they saied because of the taxes your car is now over 3 million, when i paid them it was 1.9 m shitty service

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yes, advanced for a picanto 2011 till 1012 may they didnt shipped the car, and in the month of MAY they saied because of the taxes your car is now over 3 million, when i paid them it was 1.9 m shitty service

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yes, advanced for a picanto 2011 till 1012 may they didnt shipped the car, and in the month of MAY they saied because of the taxes your car is now over 3 million, when i paid them it was 1.9 m shitty service

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Sri Lanka has become Sri Lankot of India. The modern Mahinavatharanaya has brought a considerable some of shame on this Island and it's people.

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i just sent them a e mail !! i guess i should not expect a reply ha ?? \

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pissuda.. event they don't answers call

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True Mahesh Thambaiah is a total LOOSER & a BASTARDDD

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yes exactly. Very bad service They dont answer the phone what the hell they are doing at the office...

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Somebody has to contact the Kia worldwide and tell them this. I also went to see the Sorento 2013 for the permit and the service was extremely BAD. Now we are unsure about buying the sorento.

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Somebody has to contact the Kia worldwide and tell them this. I also went to see the Sorento 2013 for the permit and the service was extremely BAD. Now we are unsure about buying the sorento.

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PAtta chater after sales service

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Atthatama wahaneth a wagema cha da

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i had an idea of a sportage,but i would never buy

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the bitch answered for the phone said she does not know kia had a 5 door hatchback

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nodakin..

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the sales men are arrogant sobs

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the sales men are arrogant sobs

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never buy a KIA

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service section and the workshop is full of robbers they remove the good parts and replaces with old parts.They have no competent staff or qualified engineers to identify problems.I will never go for KIa Again.

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any body who has sued KIA Sri Lanka?

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Why KIA Motor never looked at the service of their local dealer

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My first service experience at carplan, just about to begin. Operators were very courteous on the phone.....lets see how it goes...

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My first service experience at carplan, just about to begin. Operators were very courteous on the phone.....lets see how it goes...

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